Privacy Policy

ConsultSuite Pro ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform at consultsuitepro.com and related services.

1. Information We Collect

1.1 Account Information

When you create an account, we collect your name, email address, company name, job title, and profile information you choose to provide.

1.2 Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, document creation activity, timestamps, browser type, device information, and IP address.

1.3 Document and Content Data

We store the documents, templates, projects, client information, invoices, and other content you create within ConsultSuite Pro. This content is your property and is stored securely to provide our services.

1.4 Payment Information

Payment processing is handled by Stripe. We do not store your full credit card number. We receive and store transaction identifiers, billing address, and subscription status from Stripe.

2. How We Use Your Information

• To provide, maintain, and improve our services
• To process your transactions and manage your subscription
• To send you service-related communications (account verification, security alerts, billing notices)
• To provide AI-powered document generation and analysis features
• To provide customer support
• To detect, prevent, and address technical issues and security threats
• To analyze usage patterns and improve the platform (in aggregate, anonymized form)

3. Data Storage and Security

Your data is stored on secure cloud infrastructure with encryption at rest (AES-256) and in transit (TLS 1.2+). We implement industry-standard security practices including regular security audits, access controls, and monitoring.

We are working toward SOC 2 Type II compliance and maintain security practices aligned with this standard.

Your documents and content are isolated per account. Our AI features process your content to provide services but do not use your content to train general-purpose AI models.

4. Third-Party Services

We use the following third-party services:

• Stripe — Payment processing. Subject to Stripe's Privacy Policy.
• Cloud hosting provider — Infrastructure and data storage.
• AI model providers — Document generation and analysis. Content is processed in real-time and not retained by providers for training purposes.
• Analytics services — Anonymized usage analytics to improve our platform.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data and account.
• Data Portability: Export your documents and data in standard formats (DOCX, PDF, CSV).
• Objection: Object to processing of your personal data for certain purposes.
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, contact us at privacy@consultsuitepro.com.

6. Cookie Policy

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. For detailed information, please see our Cookie Policy.

7. Data Retention

We retain your account data and content for as long as your account is active. If you delete your account, we will delete your personal data and content within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records, which are retained for 7 years).

Usage analytics data is anonymized and aggregated, and does not identify individual users after anonymization.

8. Children's Privacy

ConsultSuite Pro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Third-Party Advertising

ConsultSuite Pro displays advertising on certain free, public-facing pages (for example the blog and academy). We use third-party advertising vendors, including Google AdSense, to serve those ads. These vendors may use cookies, web beacons, and similar technologies to collect information about your visits to this site and other sites in order to deliver advertisements about goods and services that may interest you.

Google's use of advertising cookies, including the DoubleClick DART cookie, enables Google and its partners to serve ads based on your visits to this site and other sites on the Internet. Google uses the categories of data described in its "How Google uses information from sites or apps that use our services" policy.

You can control or opt out of personalised advertising in the following ways:

• Opt out of personalised Google ads at adssettings.google.com.
• Opt out of third-party network advertising at aboutads.info/choices (US) and youronlinechoices.eu (EU).
• Block third-party cookies in your browser settings.

For EU and UK visitors, our advertising vendors operate under the IAB Transparency & Consent Framework and consent is collected via our cookie banner before personalised advertising cookies are set.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: privacy@consultsuitepro.com
• Address: ConsultSuite Pro, Data Protection Office